Research Driven
Interviews, contextual enquiries, usability tests, analytics the method chosen by the question, not by the technique we prefer.
UI/UX Design Services
Things at Web runs UI/UX design as a delivery discipline research, interface design, design systems, and product validation that ships measurably better products, not prettier mockups.
Design at Things at Web starts from user research and ends in shipped product. We work alongside engineering rather than handing off a Figma file at the wall. The goal is products that perform measurably not just products that look good in a portfolio.
User-Centered Design
UI/UX Design Services. Design That Earns Its Cost Ship.
Overview
Things at Web runs UI/UX design as a delivery discipline research, interface design, design systems, and product validation that ships measurably better products, not prettier mockups.
Service Overview
What we actually deliver
Design at Things at Web starts from user research and ends in shipped product. We work alongside engineering rather than handing off a Figma file at the wall. The goal is products that perform measurably not just products that look good in a portfolio.
We deliver design as a discipline that ships research, interface, design system, validation working alongside engineering rather than handing off a Figma file. Outcome metrics measured before and after; design that does not move a metric is not done.
Why choose us
Three reasons to choose us
Scalable Design Systems
Token-based design systems (Figma + code) with components, patterns, accessibility baked in sized to the organisation.
Accessibility by Default
WCAG 2.1 AA from the first wireframe. Automated checks (axe-core) in CI plus manual screen-reader validation for critical flows.
What We Design
Our capabilities
The core capabilities we deliver in every engagement all strict-fact, all in production today.
User Research
Interviews, contextual enquiries, usability tests (moderated and unmoderated), and quantitative analytics. Method picked for the question.
Interface Design
From wireframes to high-fidelity prototypes validated against conversion principles. Figma-led with engineering alignment.
Design Systems
Token-based design systems (Figma + code) with components, patterns, accessibility baked in. Sized to the org.
Usability Validation
Moderated and unmoderated usability tests, A/B tests, and analytics review before scaling a design decision.
Product Redesign
Usability audit and analytics review first not blank canvas. Surgical redesign for products mostly right but underperforming.
The process
How we work
Our step-by-step engagement model ensures complete transparency, predictable iterations, and full code ownership on handover.
Discovery & scoping
We map your goals, audit anything that already exists, and agree on scope and success measures before any code is written.
Plan & team
You get a concrete plan with timeline and a named delivery team the same specialists who will actually build your product.
Build in iterations
Working software every iteration, with direct access to the engineers. No account-manager relay, no outsourcing chain.
Launch & ownership
Full ownership of code, hosting, and design files transfers to you on handover. Ongoing operations support is optional, never lock-in.
FAQ
Frequently Asked Questions
Answers to common questions about our process, deliverables, and how we work.
Discover (interviews, analytics, usability review), define (problem framing, success metrics), design (wireframes, prototypes), validate (usability tests, A/B), and deliver (Figma + design system + working alongside engineering). Iterative, not waterfall.
Yes token-based design systems (Figma + code) with components, patterns, accessibility baked in. We build systems sized to the org over-investment is as costly as under-investment.
Yes interviews, contextual enquiries, usability tests (moderated and unmoderated), and quantitative analytics. We pick the method for the question, not the question for the method we like.
Per-engagement outcome metrics task completion, time on task, conversion rate, CSAT, retention, NPS measured before and after. Design that does not move a metric is not done.
Yes typically starting from a usability audit and analytics review, not from a blank canvas. The hardest redesigns are the ones where the existing design is mostly right and needs surgical work, not a rebrand.
Get Started
Ready to talk UI/UX Design Services?
Book a 30-minute discovery call. We'll walk through your needs, propose a concrete first wave, and tell you honestly whether it's the right fit.